Registered office: 5, rue du Général Lanrezac. 75017 PARIS

Telephone: 01 44 09 05 05

url :

Share capital : 39000, 00 EUROS

VAT : FR 91552084709

SIRET: 55208470900013

Site objective: Promotion of the establishment

Director of publication, legal representative: Mr Rachid BESTANI

Editorial manager: Mr Fabian HEQUET

Web master, design, revision, artistic direction: SAS WIHP



Internet hosting: SAS WIHP

Company status: SAS

RCS : Paris 509 986 188

SIREN : 50998618800019

VAT: FR 80 509 986 188

Share capital: 8000 euros

Head office:

77 rue du Faubourg Saint Antoine 75011 Paris France

Email :

Telephone : +33 1 53 46 10 60


Hosting: Amazon - Seattle, Washington, USA

Hotel Phénix sells on the website accessible via the URL managed by the Hotel ("the Website") accommodation services at the Hotel Phénix located at 5, rue du Général Lanrezac. 75017 PARIS ("the Hotel"). The Hotel can be reached by e-mail at and by telephone at +33 (0) 1 44 09 05 05.

These general reservation conditions ("General Conditions") apply to all reservations of rooms in the Hotel made by customers ("Customers") on the Website.

Customers may be both consumers and professionals as defined in the introductory article of the French Consumer Code. Where necessary, the General Terms and Conditions specify whether the stipulations herein apply only to professional Customers or only to consumer Customers. In the absence of clarification, the General Terms and Conditions apply indiscriminately to all Customers, whether consumer or professional.

The General Terms and Conditions can be consulted on the home page of the Website, at the bottom of the page. It is imperative that the Customer reads them carefully before proceeding with the reservation.

The Customer must confirm his agreement to all the General Terms and Conditions by ticking the appropriate box on the website, prior to validating his reservation. The General Terms and Conditions are supplemented by the Hotel's Personal Data Protection Policy, which can also be consulted on the home page of the Website, at the bottom of the page, and which the Customer must also accept by ticking a box provided for this purpose on the Website, prior to validating his/her reservation.

It is specified that the Hotel reserves the right to unilaterally modify the General Terms and Conditions at any time by publishing a new version on the Website, it being specified, however, that the applicable terms and conditions are those published on the Website at the time of reservation and that any modification will be inapplicable to reservations made previously. For this reason, the Hotel recommends that the Customer download the General Terms and Conditions and/or print them out in order to retain a copy of the version in force on the day of booking.

The General Conditions may be supplemented by special conditions for services offered directly by the Hotel (SPA, breakfasts, extras, etc.).

Online booking procedure

To make a reservation, the Customer must follow all the steps indicated on the Website under the "Reservation" tab. In particular, the Customer will be asked to indicate in the booking form the start and end dates of the desired stay, as well as the number of people. The Customer will be able to consult the range of accommodation services offered by the Hotel, and select the room or rooms available. The Hotel may not have any rooms available on the dates requested.

The customer must then enter his/her personal details (surname, first name, address, e-mail address, telephone number) and bank details. At this stage, the Customer has the opportunity to check the details of the chosen offer, in particular the total price, any deposit, pricing conditions, booking and cancellation conditions, before finalizing the booking.

The Customer acknowledges having read and accepted the General Terms and Conditions by checking the appropriate box on the website, prior to validating the reservation. The Customer also accepts the Hotel's Privacy Policy by checking the appropriate box.

Finally, the Customer validates the reservation by clicking on the "Finalize my reservation" button.

Immediately after validating the reservation, the Hotel will send a summary confirmation of the reservation to the e-mail address indicated on the form. Customers are invited to check their spam filters and contact the Hotel if they do not receive such a confirmation.

Validation of the reservation may entail payment by the Customer of all or part of the total price of the stay (excluding tourist tax), depending on the reservation option chosen by the Customer prior to validation of the reservation.

In all cases, all sums paid at the time of booking (up to and including full payment of the price) correspond to a deposit, and under no circumstances are they deposits within the meaning of the French Consumer Code.

Modification and cancellation conditions

Customer-initiated modification or cancellation requests

If the customer wishes to modify (extend, postpone or reduce) or cancel his reservation, he is invited to do so as soon as possible by contacting the hotel by email or post at 5, rue du Général Lanrezac. 75017 PARIS or or by telephone on +33 (0)1 80 40 77 70.

Modification and cancellation conditions are specified before the reservation is confirmed. These conditions vary according to the option selected by the Customer prior to booking validation from among the three options proposed by the Hotel below:

"Flexible Rate": refers to the option whereby full payment of the price of the stay is requested at the time of booking, but the amount is debited at a later date. Customers are free to cancel or modify their stay up to 48 hours before their scheduled arrival at 12:00 pm at the latest (D-2 at 12:00 pm at the latest, Paris time). This period may vary according to the dates of stay and high-season periods.

However, in the event of cancellation or modification on D-2 after 12:00 pm (Paris time) or in the event of no-show on the day of arrival, whatever the reason or unforeseen event, the amount corresponding to the entire stay will not be reimbursed.

"Non-modifiable, non-refundable pre-paid rate": refers to the option whereby the customer benefits from a promotional rate, with full payment of the price of the stay requested and immediately debited at the time of booking.

Cancellation conditions: in the event of cancellation by the Customer, the total amount of the stay charged will not be reimbursed.

Modification conditions: no request to modify the reservation will be accepted, and the total amount of the stay charged will not be reimbursed.

"Semi-flexible, modifiable, non-refundable rate": refers to the option whereby payment of the full price of the stay is requested and immediately debited at the time of booking.

Cancellation conditions: in the event of cancellation by the customer, the total amount of the stay charged will not be reimbursed.

Modification conditions: the stay can be modified free of charge up to 10 calendar days before arrival at 12:00 (Paris time) for a new stay within three months of the start of the initial stay (new rates may apply and are subject to room availability).

Cancellation or modification at the hotel's initiative

In the event of cancellation or modification of the stay at the Hotel's initiative, regardless of the period within which the cancellation or modification occurs, the Hotel will not debit the sums paid, and if sums have actually been collected by the Hotel, the Hotel will reimburse the Customer as soon as possible (maximum within 30 days of the cancellation) for all sums paid by the Customer.

Cancellation due to administrative or governmental crisis measures

If administrative or governmental measures taken as part of a crisis, particularly a health crisis, on a national or local scale, make it impossible for the Customer to take the holiday booked, the holiday will be systematically cancelled and reimbursed if the Customer's mobility is restricted (closure of national or regional borders, fourteen days in the place of stay or return, confinement).

No right of withdrawal

In application of the provisions of article L. 221-28, 12° of the French Consumer Code, the accommodation services offered on the Website are not subject to the right of withdrawal provided for in article L. 221-18 of the French Consumer Code. Consequently, the services ordered on the Website are subject exclusively to the cancellation and modification conditions set out in the General Terms and Conditions, and the Customer may not invoke the right of withdrawal.

Arrival/departure times (Check-In/Check out)

The reserved rooms are available to the Customer from 3:00 p.m. (Paris time) on the day of arrival. Rooms must be vacated by 12:00 p.m. (Paris time) at the latest on the day of departure.

We kindly ask you to notify the Hotel in the event of arrival before 3:00 p.m. or after 6:00 p.m. (Paris time) by contacting the Hotel.

Additional charges of up to 100% of the nightly price of the reserved room may be applied in the event of late departure, unless previously arranged with the Hotel.


Pets are not allowed in the Hotel.

Conditions of stay

The Client will be asked, upon arrival at the Hotel, to present proof of identity and, if applicable, to complete a police form in accordance with the regulations. This collection is carried out for the purposes of preventing disturbances to public order, judicial investigations and research in the interest of individuals. In this context, they may, upon their request, be transmitted to police services and gendarmerie units.

The Customer will also be asked to present the payment card used for the reservation.


The prices displayed on the Website only include the accommodation services strictly mentioned in the reservation, to the exclusion of any additional services (SPA, catering, breakfasts, bar, extra bed, telephone, extra, etc.) which If applicable, must be paid on site before departure and will be subject to separate billing.

The price of the rooms is expressed all taxes included, excluding tourist tax, in euros or in the currency indicated on the Website.

The tourist tax must be paid by the Customer on site.

Wifi is free and unlimited in the Hotel.

As part of its package policy, the hotel can provide the customer with a global rate of access to products or services that are included in the rate.

The fact that the customer does not consume or use these included services may not give rise to any reimbursement.

Payment methods and invoicing

The Customer communicates his bank details as a guarantee of the reservation, by credit card (Visa, Mastercard or American Express) by indicating directly in the area provided for this purpose (secure entry by SSL encryption) the card number, as well as as its expiry date and the visual cryptogram. The bank card used must be valid at the time of stay. If the Customer wishes to use another means of payment, he must request it by contacting the Hotel.

On the day of arrival at the Hotel, the Customer will be asked to present the payment card used for the reservation as well as their identity document for the purposes of preventing credit card fraud.

Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the Client will result in the cancellation of the reservation at the Client's expense, without prejudice to any civil or criminal action against the latter.

The Hotel reserves the right to pre-authorize the credit card in order to cover extras (breakfast, telephone, etc.). In the absence of payment for these services, these sums will be debited directly.

Depending on the option chosen by the Customer at the time of booking, prepayment of the entire price at the time of booking may be requested from the Customer and the entire price immediately debited.

The invoice issued by the Hotel will include, in addition to the legal notices, the total amount to be paid, the detailed statement and price of each service, date and place of performance, and the date the invoice was drawn up.

For professional Clients, it is specified that in accordance with the provisions referred to in article L. 441-10 of the Commercial Code, any non-performance by the Professional Client, total or partial, of its payment obligations or any delay, will result in the automatically payable by a penalty of an amount equal to three (3) times the legal interest rate in force on the due date, as well as that of the fixed compensation for recovery costs of 40 euros provided for said article. Interest will begin to accrue from the date of payment appearing on the invoice and will continue to accrue until the day of full payment of all amounts due. Late penalties are payable without a reminder being necessary. When the recovery costs incurred are greater than the amount of this fixed compensation, the creditor may request additional compensation, upon justification. However, the creditor cannot claim the benefit of this compensation when the opening of a safeguard, reorganization or judicial liquidation procedure prohibits payment of the debt owed to it when due.


With regard to consumer Customers, excluding professional Customers, the Hotel is required to guarantee the conformity of the services, under the conditions set out in articles L. 411-1 et seq. of the Consumer Code.

Responsibility of the Hotel

The photographs of the rooms and the Hotel published on the Website reflect as faithfully as possible the accommodation services offered by the Hotel. It is specified that variations may occur in the event, for example, of renovation or change of furniture. It cannot under any circumstances be held liable in the event of minor variations.

The Hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the Client, and in particular in the event of unavailability of the network. Internet, inability to access the Website, external intrusion, or computer viruses.

Please note that the Hotel is not responsible for theft and damage caused to property belonging to its Customers in its establishment under the conditions of articles 1949 to 1954 of the Civil Code.

Customer Responsibility

Only adults can rent a room, any minor must be under the supervision of a responsible adult, present during the entire stay. No minor may stay or move around the Hotel alone.

The Client is responsible for all damage caused by his intermediary (himself or one of the people for whom he has booked a stay in the Hotel), and undertakes, in the event of damage to the premises at its disposal, to bear the cost of restoring said premises.

The Customer must pay particular attention to his valuables and personal belongings, and take the necessary precautions and insurance to avoid theft, loss and damage to his valuables and personal belongings.

The Guest shall not at any time cause a violation of the Hotel's policies or any applicable law or cause nuisance to other Guests of the Hotel.

In particular, the Hotel is a completely non-smoking area, even with open windows, except space(s) dedicated to this purpose as indicated in the Hotel. The general ban on smoking in hotels and restaurants is applicable, in France, in all public places, namely the entire Hotel when it specifically mentions that it is entirely non-smoking. Any offender is exposed to a penalty of €400 which will be directly deducted from the credit card given as guarantee (loss of turnover due to the impossibility for the Hotel to re-let the room for several nights following the departure of the Smoking guest / obligatory cleaning of all fabrics / shampooing of carpet / washing of walls, curtains).

Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €200 for the cost of putting the fire safety system back into service.

Noisy, even minimal, is prohibited. The Customer causing disorder or scandal in any form whatsoever will be asked to leave the Hotel immediately and without reimbursement for their stay.

The Client is required to respect the rest of other Clients, by closing his doors without slamming them, by calling in his room and not in the corridor and by showing kindness by avoiding making noise, particularly between 10 p.m. and 8 a.m. (hours from Paris). Any neighborhood noise linked to the behavior of a person under its responsibility may lead the Hotel to invite the Guest to leave the establishment without there being any need to carry out acoustic measurements, as long as the noise generated is likely to harm customer peace and quiet (articles R.1334-30 and R. 1334-31 of the Public Health Code). The disturbance requiring the reimbursement of Customers having suffered the inconvenience may be debited to the credit card of the disturbance.

For the same reasons, visits can take place in the lounge or bar but not in the rooms. We thank you for not exceeding the number of people allowed in your room for security reasons.

Force Majeure

The parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.

Respect for privacy – Personal data

Regarding compliance with the regulations in force relating to the protection of personal data in the context of the collection and processing of Customers' personal data collected in the reservation form, we refer you to the Personal Data Protection Policy and of use of the Hotel's cookies.

Please note that if the Hotel is committed to protecting the personal information of its Customers by ensuring a high level of security, the Customer also has a role to play in the protection of their personal data. In particular, the Customer must maintain the security of his online transactions, for example by not communicating his username or password to anyone. The Customer is also encouraged to regularly change his password.

As such, the Hotel cannot be responsible for the disclosure of information concerning the Customer to any individual who has used their username or password. The Customer's identifier and password will constitute proof of their identity, and the corresponding sums will be payable upon validation of the reservation. The Hotel will not be held responsible for the fraudulent use of this information.

Right to object to telephone canvassing

Please note that in accordance with article L. 223-1 of the Consumer Code, the Consumer Customer has the possibility of registering on a list opposing telephone canvassing.

Intellectual property rights

Unless otherwise stated, the Hotel owns or is the holder of all elements of the Website, in particular the texts, brands, company names, logos, products, domain names, presentations, graphics, illustrations, photographs, films, tree structures and updates. in shape. As such, their representation, reproduction, distribution, adaptation, partial or total, processing in part or in full, for commercial purposes or not, are prohibited without prior agreement. Any person proceeding without being able to demonstrate prior and express authorization from the holder of the rights attached to the elements of the Site used without authorization is exposed to an action for infringement. It is also specified that the reproduction of all elements or documents present on the Website for information purposes is however authorized provided that this is for strictly personal and private use. The user of the Website is not granted any license or right other than that of consulting the Website.

Proof Convention

Providing the bank card number and final validation of the reservation will constitute proof of acceptance of said reservation and formation of the hotel contract between the parties.

The Hotel and the Client agree that all data, information, files and any other digital element exchanged between them will constitute admissible, valid, enforceable evidence and having the probative force of a private document. Any electronic item or exchange will also be considered the same.


For any complaints related to the General Conditions, Customers must contact Customer Service at the following telephone number 01 44 09 05 05 and/or at the following email address, calling back, if necessary, their reservation number.

Applicable law – Dispute resolution – Mediation

The General Conditions are governed by French law.

In the event of a dispute relating to the validity, interpretation, execution or termination of a reservation or the General Conditions or any dispute arising therefrom, the Customer is required to send his complaints in writing to Customer Service by registered mail. with acknowledgment of receipt to the following address:

Hotel Phenix

Customer service

5, rue du Général Lanrezac. 75017 PARIS

75017 Paris

Provisions specific to consumer Customers

In the event of no response to the complaint request or in the event of failure, within three (3) months from the date of receipt, the Customer has the possibility of contacting the mediator free of charge. consumption to which the Hotel relates, namely MTV – Médiation Tourisme Voyage within one year from the written complaint addressed to the Hotel. The Customer must, prior to his request, consult the referral procedures available on the website and the European Union website:

The consumer mediator must be contacted:

either by completing the form provided for this purpose on the website:

either by mail addressed to:

MTV – Tourism Travel Mediation

BP 80 303

75,823 Paris Cedex 17

The mediator will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution, in accordance with articles L. 611-1 et seq. of the Consumer Code. The Client remains free to initiate, accept or refuse recourse to mediation. In the event of recourse to mediation, the parties remain free to accept or refuse the solution proposed by the mediator.

In the event of failure of mediation or any other method of extrajudicial resolution, the dispute will be subject to the jurisdiction of the competent French courts designated in accordance with French rules of procedure.

Provisions specific to professional Customers

With regard to the Professional Customer, in the event of no response to the complaint request or in the event of failure thereof, within three (3) months from the date of receipt, or in the event of failure of any other attempt at an amicable resolution of the dispute, the latter will be subject to the exclusive jurisdiction of the Paris Commercial Court